Terms and Conditions
The Nations Movers Terms & Conditions
These conditions set out the rights, obligations, and responsibilities of the Remover (‘we’, ‘us’ or
‘our’) and the Customer (‘you’ or ‘your’). These terms and conditions can only be changed with the
prior written agreement of both The Nations Movers and the Customer. Please read these carefully.
Your attention is drawn to Clauses 4, 9, 10, 11 and 12 which set out our liability to you for loss of or
damage to goods and property.
1. Our Quotation
1.1 Our quotation, unless otherwise stated, does not include customs duties and inspections or any
other fees or taxes payable to government bodies. It does include us accepting liability for your
goods, subject to clauses 2.2, 3.2, 5.2, 5.3 and the provisions of Clauses 4, 9, 10, 11 and 12.
1.2 We may change the price or make additional charges if circumstances are found to apply which
have not been considered when preparing our quotation and confirmed by us in writing. These
1.2.1 You do not accept our quotation in writing within 28 days, or the work is not carried out or
completed within three months.
1.2.2 Our costs change because of currency fluctuations, changes in taxation, freight charges beyond
our control and fuel costs increases.
1.2.3 The work is carried out on a weekend, Public Holiday, or outside normal hours (0800-1700) at
220.127.116.11 The quotation is based per one full working day (0800-1700), unless otherwise specifically
stated in writing prior to the move with agreement from both us and you.
1.2.4 We have to collect or deliver goods at your request above the ground floor and first upper
1.2.5 If you collect some or all the goods from our warehouse, we are entitled to make a charge for
handing them over.
1.2.6 We supply any additional services, including moving or storing extra goods (these conditions
apply to such work).
18.104.22.168 Our agreement at the end of the working day will be deemed complete and full payment for
the costs of the move will have concluded. Additional charges will apply for any time over the
normal working hours from Monday to Friday as per 1.2.3 & 1..2.3.1 at a rate of £23.44 per staff
member per every 30 mins plus the standard vat rate.
1.2.7 The stairs, lifts or doorways are inadequate for free movement of the goods without
mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our
vehicles and/or containers to load and/or unload within 20 metres of the doorway.
22.214.171.124 All or quotations are based on estimates, including fixed amounts. This is due to volume
miscalculations, underestimations, items out of view, and/or additional items and as such are
subject to additional costs which will be agreed upon prior to unloading unless expressly written into
agreement by both us and you.
1.2.8 We have to pay parking or other fees or charges in order to carry out services on your behalf,
this includes any penalty charges, congestion charges, ULEZ, LEZ or any pay to enter zones if
1.2.9 There are delays or events outside our reasonable control which increase or extend the
resources or time allowed to complete the agreed work.
126.96.36.199 As with the above 1.2.9, in the event that we arrive on the destination site and have no
access due to keys and/or completion delays, we will charge waiting times of £45 plus vat per
sprinter van per every 30 mins, larger vans and lorries will be charged at £80 plus vat per every 30
mins until close of play at 1700 whereby unless stated in writing the contract will be deemed
complete and full payment will be due in addition to the above said waiting times.
188.8.131.52 If we are unable to offload all items by 1700 through no fault of ours the contract will be
deemed complete as per 184.108.40.206. We reserve the right to return to the depot and place items into
storage. We will return on the next available date to unload the remainder of the items and costs
will be worked out pro rota including the storage costs, offloading, staffing, traveling, insurances and
all other associated costs.
1.2.10 We agree in writing to increase our limit of liability set out in clause 9.1.1
1.3 In any such circumstances, adjusted charges will apply and become payable.
1.3.1. We will not be responsible for any damage resulting from carrying out instructions by you or
the person deemed responsible at the time.
2. Work not included in the quotation
2.1 Unless agreed by us in writing, we will not:
2.1.1 Dismantle or assemble unit or system furniture (flat-pack), fitments or fittings.
2.1.2 Disconnect, re-connect, dismantle, or re-assemble appliances, fixtures, fittings or equipment.
2.1.3 Take up or lay fitted floor coverings.
2.1.4 Move items from a loft, unless properly lit and floored and safe access is provided.
2.1.5 Move or store any items excluded under Clause 5.
2.2 Our staff are not authorized or qualified to carry out such work. We recommend that a properly
qualified person is separately employed by you to carry out these services.
3. Your responsibility
3.1 It will be your sole responsibility to:
3.1.1 Declare to us, in writing, the value of the goods being removed and/or stored. If it is
subsequently established that the value of the goods removed or stored is greater than the actual
value you declare, you agree that our liability under clause 9.1 will be reduced to reflect the
proportion that your declared value bears to their actual value.
3.1.2 Obtain at your own expense, all documents, permits, permissions, licences, customs
documents necessary for the removal to be completed.
3.1.3 Be present or represented during the collection and delivery of the removal.
3.1.4 Ensure authorized signature on agreed inventories, receipts, waybills, job sheets or other
relevant documents by way of confirmation of collection or delivery of goods.
3.1.5 Take all reasonable steps to ensure that nothing that should be removed is left behind and
nothing is taken away in error.
3.1.6 Arrange proper protection for goods left in unoccupied or unattended premises, or where
other people such as (but not limited to) tenants or workmen are or will be present.
3.1.7 Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.
3.1.8 Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for
3.1.9 Provide us with a contact address for correspondence during removal transit and/or storage of
3.2 Other than by reason of our negligence or breach of contract, we will not be liable for any loss or
damage, costs or additional charges that may arise from failure to discharge these responsibilities.
4. Our responsibility
4.1 It is our responsibility to deliver your goods to you, or produce them for your collection,
undamaged. By “undamaged” we mean in the same condition as they were in at the time when they
were packed or otherwise made ready for transportation and/ or storage.
4.2 In the event that we have undertaken to pack the goods, or otherwise make them ready for
transportation and/or storage, it is our responsibility to deliver them to you, or produce them for
your collection, undamaged. Again, by “undamaged” we mean in the same condition as they were in
immediately prior to being packed/ made ready for transportation or storage.
4.3 If we fail to discharge the responsibilities identified in clause 4.1 and 4.2, we will, subject to the
provisions of clauses 9, 11 and 12, be liable under this agreement to compensate you for such
4.4 We will not be liable to compensate you where clauses 2.2, 3.2, 5.2 and 5.3 apply unless loss or
damage occurred because of negligence or breach of contract on our part.
4.4.1 We will, if previously agreed in writing, disassemble and reassemble IKEA (and similar brands)
flat pack furniture. We will not however disassemble and reassemble custom, specialist, delicate,
rare or expensive pieces of furniture, We strongly recommend that you contact the manufacturer,
relevant retailer or other suitable furniture expert for guidance in relation to dis-assembly and reassembly of such items before taking any such steps Yourselves or arrange for appropriate specialist
independent contractors to carry out such tasks.
220.127.116.11 Although we will, as per 4.4.1 dismantle and reassemble furniture, since these are not
designed to be taken apart & put back together, we will take no responsibility if the end product
does not function, is not stable or any damage occurs in the process. We will aim to be as careful as
possible and the experts will always try their best to get items back to their or close as possible to
the original standard.
4.5 If you do not provide us with a declaration of value of your goods, or if you do not require us to
accept standard liability pursuant to clause 9.1 we will not be liable to you for failure to discharge
the responsibilities identified in clause 4.1 and 4.2, unless that failure was caused by negligence or
breach of contract on our part.
4.6 The amount of our liability under this clause shall be determined in accordance with clauses 9
4.6.1 We will only be responsible for damaged items if we both pack and unpack items.
18.104.22.168. We will not be responsible for any secondary damage, this includes events such as water
leaks from washing machines, dryers, fridges, pipes not able to close and/or any waste/damage due
to unplugging appliances and/or turning off switches.
5. Goods not to be submitted for removal or storage
5.1 Unless previously agreed in writing by a director or other authorized company representative,
the following items must not be submitted for removal or storage and will under no circumstances
be moved or stored by us. The items listed under 5.1.1 below may present risks to health and safety
and of fire. Items listed under 5.1.2 to 5.1.6 below carry other risks and you should make your own
arrangements for their transport and storage.
5.1.1 Prohibited or stolen goods, drugs, pornographic material, wine, spirits, tobacco, potentially
dangerous, damaging, or explosive items, including gas bottles, aerosols, paints, firearms,
5.1.2 Jewellery, furs, wines, spirits, watches, tobacco, cigars, cigarettes, trinkets, precious stones or
metals, cash and the like, bullion, deeds, securities, mobile telephones, portable media and
computing devices, stamps, coins, or goods or collections of any similar kind, prepaid phone cards
and similar, bonds, fine art, goods and collections of similar kinds.
22.214.171.124 Any crypto devices or digital currency accounts and/or devices of any kind.
5.1.3 Plants or goods likely to encourage vermin or other pests or to cause infestation or
5.1.4 Perishable items and/or those requiring a controlled environment.
5.1.5 Any animals, birds or fish.
5.1.6 Goods which require special licence or government permission for export or import.
5.2 If we do agree to remove such goods, we will not accept liability for loss or damage unless we are
negligent or in breach of contract, in which case all these conditions will apply.
5.3 If you submit such goods without our knowledge, we will make them available for your collection
and if you do not collect them within a reasonable time we will apply for an appropriate court order
to dispose of any such goods found in the consignment without notice. You will furthermore pay to
us any charges, expenses, damages, legal costs, or penalties incurred by us.
6. Ownership of the goods
6.1 By entering into this Agreement, you guarantee that:
6.1.1 The goods to be removed and/or stored are your own property, or
6.1.2 The person(s) who own or have an interest in them have given you authority to make this
contract and have been made aware of these conditions.
6.1.3 You will pay us for any claim for damages and/or costs brought against us if either warranty
6.1.1 or 6.1.2 is not true.
7. Charges if you postpone or cancel the removal
7.1 If you postpone or cancel this Agreement, we will charge you according to how much notice is
7.1.1 More than 7 days before the removal was due to start: No charges.
7.1.2 From 7 days inclusive before the removal was due to start: up to 50% of the removal charges.
7.1.3 From 4 days inclusive before the removal was due to start: Full removal charges.
8.1 Unless otherwise agreed by us in writing:
8.1.1 Payment is required by cleared funds in advance of the removal or storage period.
8.1.2 You may not withhold any part of the agreed price.
8.1.3 In respect of all sums which are overdue to us, we will charge interest on a daily basis
calculated at 4% per annum above the prevailing base rate for the time being of the Bank of England. 8.1.4 All our Quotations are excluding VAT charges.
9. Determination of amount of our liability for loss or damage
9.1 Standard Liability.
9.1.1 If you provide us with a declaration of the value of your goods prior to confirmation booking,
and subject to clause 3.1.1, the amount of our liability to you in the event of loss or damage to those
goods in breach of clause 4 will be determined in accordance with Clauses 9.1.2, 9.1.3 and 11 below,
subject to a maximum liability of £10,000. We may agree to accept liability for a higher amount, in
which case we may make an additional charge.
9.1.2 In the event of loss of or damage to your goods in breach of clause 4, our liability to you is to
be assessed as a sum equivalent to the cost of their repair or replacement whichever is the smaller
sum, taking into account the age and condition of the goods immediately prior to their loss or
damage, and subject to the maximum liability of £10,000 referred to in clause 9.1.1 (unless we have
agreed a higher amount with you).
9.1.3 Where the lost or damaged item is part of a pair or set, our liability to you, where it is assessed
as the cost of replacement of that item, is to be assessed as a sum equivalent to the cost of that item
in isolation, not the cost of that item as part of a pair or set.
9.2 Limited Liability.
9.2.1 If you do not provide us with a declaration of value, or if you do not require us to accept
Standard Liability pursuant to clause 9.1, then our liability to you is to be determined in accordance
with Clauses 9.1.3, 9.2.2 and 11.
9.2.2 In the event of loss of or damage to your goods caused by negligence or breach of contract on
our part, our liability to you is to be assessed as a sum equivalent to the cost of their repair or
replacement, considering their age and condition immediately prior to their loss or damage, subject
to a maximum liability of £40 per item. Your attention is drawn to clause 11.1 which applies to
9.3 For goods destined to or received from a place outside the UK
9.3.1 We will only accept Standard Liability if you provide us with a detailed valuation of your goods
on the valuation form which we provide. All other provisions of Clause 9.1 will apply.
9.3.2 We do not accept liability for loss of or damage to goods confiscated, seized, removed or
damaged by Customs Authorities or other Government Agencies unless we have been negligent or in
breach of contract.
126.96.36.199 We do no accept any liability whatsoever in relation to damage or loss of any data, crypto
currencies, digital currencies, assets, stocks, shares or any of others such similar items kept on paper
or digital format.
9.3.3 We do not accept liability for loss of or damage to goods occurring in certain overseas
countries, including Gambia, Iran, Iraq, Nigeria, Libya, Lebanon, Angola, Cambodia, Vietnam, N.
Korea and Former States of the USSR, unless we have been negligent or in breach of contract. This
list is not exhaustive, and we will advise you at the time of quotation if this exclusion applies. We will
accept liability for loss or damage
(a) arising from our negligence or breach of contract whilst the goods are in our physical possession,
(b) whilst the goods are in the possession of others if the loss or damage is established to have been
caused by our failure to pack the goods to a reasonable standard where we have been contracted to
pack the goods that are subject to the claim.
In either circumstance clauses 9.1 or 9.2 above will apply.
9.4 An Item is defined as :-
9.4.1 The entire contents of a box, parcel, package, carton, or similar container; and
9.4.2 Any other object or thing that is moved, handled, or stored by us.
10. Damage to premises or property other than goods10.1 Because third party contractors are frequently present at the time of collection or delivery our
liability for loss or damage is limited as follows:
10.1.1 If we cause loss or damage to premises or property other than goods for removal because of
our negligence or breach of contract, our liability shall be limited to making good the damaged area
only or the maximum amount of £75.
10.1.2 If we cause damage because of moving goods under your express instruction, against our
advice, and where to move the goods in the manner instructed is likely to cause damage, we shall
not be liable.
10.1.3 If we are responsible for causing damage to your premises or to property other than goods
submitted for removal and/or storage, you must note this on the worksheet or delivery receipt as
soon as practically possible or within a reasonable time. This is fundamental to the Agreement.
11. Exclusions of liability11.1 In respect of Limited Liability, we will not be liable for loss of or damage to your goods because
of fire or explosion howsoever that fire or explosion was caused, unless we have been negligent or in
breach of contract.
11.2 In respect of Standard Liability and Limited Liability, other than as a result of our negligence or
breach of contract we will not be liable for any loss of, damage to, or failure to produce the following
11.2.1 Bonds, Securities, Stamps of all kinds, Manuscripts or other Documents or Electronically held
Data Records, Mobile Telephones
11.2.2 Plants or goods likely to encourage vermin or other pests or to cause infestation or
11.2.3 Perishable items and/or those requiring a controlled environment.
11.2.4 Jewellery, furs, wines, spirits, watches, tobacco, cigars, cigarettes, trinkets, precious stones or
metals, cash and the like, bullion, deeds, securities, mobile telephones, portable media and
computing devices, stamps, coins, or goods or collections of any similar kind, prepaid phone cards
and similar, bonds, fine art.
11.2.5 Any animals, birds, fish or their habitats such as cages, tanks etc.
11.3 In respect of Standard Liability and Limited Liability, other than as a result of our negligence or
breach of contract we will not be liable for any loss of, damage to, or failure to produce the goods if
caused by any of the following circumstances: –
11.3.1 By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil
war, terrorism, rebellion and/or military coup, Act of God, industrial action or other such events
outside our reasonable control.
11.3.2 Loss or damage arising from ionising radiations or radioactive contamination
11.3.3 Loss or damage arising from Chemical, Biological, Biochemical, Electromagnetic Weapons and
11.3.4 Indirect or consequential loss of any kind or description
11.3.5 By normal wear and tear, natural or gradual deterioration, leakage, or evaporation or from
perishable or unstable goods. This includes goods left within furniture or appliances.
11.3.6 By vermin, moth, insects and similar infestation, damp, mould, mildew or rust
11.3.7 By cleaning, repairing, or restoring unless we arranged for the work to be carried out.
11.3.8 By change to atmospheric or climatic conditions.
11.3.9 For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or
other container not both packed and unpacked by us.
11.3.10 Loss of or damage to china, glassware, and fragile items unless they have been both
professionally packed and unpacked by us or our Subcontractor. In the event of an accident involving
an owner packed container where damage would have occurred irrespective of the quality of the
packing, then our liability is limited to £100 or its actual value whichever is less.
11.3.11 For electrical or mechanical derangement to any appliance, instrument, clock, computer, or
other equipment unless there is evidence of related external damage.
11.3.12 Loss or damage of motor vehicles caused by scratching, denting, and marring unless you
obtain from us a pre-collection condition report.
11.3.13 Loss or damage to a vehicle whilst being driven or for the purpose of being driven under its
own power other than for the purpose of loading onto or unloading from the carrying conveyance or
container. Loss or damage sustained by accessories and removable items unless lost with the vehicle
11.3.14 For any goods which have a pre-existing defect or are inherently defective.
11.4 No employee of ours shall be separately liable to you for any loss, damage, mis-delivery, errors,
or omissions under the terms of this Agreement.
11.5 Our liability will cease upon handing over goods from our warehouse or upon completion of
delivery (see Clause 12.2 below).
12. Time limit for claims12.1 For goods which we deliver, you must notify us in writing of any visible loss, damage, or failure
to produce any goods at the time of delivery.
12.2 If you or your agent collect the goods, you must notify us in writing of any loss or damage at the
time the goods are handed to you or your agent.
12.3 Notwithstanding clauses 9, 10 and 11 we will not be liable for any loss of or damage to the
goods unless a claim is notified to us, or to our agent or the company carrying out the collection or
delivery of the goods on our behalf, in writing as soon as such loss or damage is discovered (or with
reasonable diligence ought to have been discovered) and in any event within seven (7) days of
delivery of the goods by us.
12.4 The time limit for notifying us of your claim may be extended upon receipt of your written
request provided such request is received within seven (7) days of delivery. Consent to such a
request will not be unreasonably withheld.
13. Delays in transit13.1 Other than by reason of our negligence or breach of contract, we will not be liable for delays in
13.2 If through no fault of ours we are unable to deliver your goods, we will take them into store.
The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will
be at your expense.
14. Our Right to Hold the Goods (lien)We shall have a right to withhold and/or ultimately dispose of some or all the goods until you have
paid all our charges and any other payments due under this or any other Agreement. (See also
Clause 23). These include any charges that we have paid out on your behalf. While we hold the
goods you will be liable to pay all storage charges and other costs incurred by our withholding your
goods and these terms and conditions shall continue to apply.
15. DisputesIf there is a dispute arising from this agreement which cannot be resolved, subject to the agreement
of both parties, either you or we may refer the dispute to an arbitrator appointed by the Chartered
Institute of Arbitrators. The cost of any such arbitration will be at the discretion of the arbitrator.
This does not prejudice your right to commence court proceedings.
16. Our right to sub-contract the work16.1 We reserve the right to sub-contract some or all the work.
16.2 If we sub-contract, then these conditions will still apply.
17. Route and method17.1 We have the right to choose the method and route by which to carry out the work.
17.2 Unless it has been specifically agreed otherwise in writing in our Quotation, other
space/volume/capacity on our vehicles and/or the container may be utilized for consignments of
18. Advice and information for International RemovalsWe will use our reasonable endeavours to provide you with up-to-date information to assist you
with the import/export of your goods. Information on such matters as national or regional laws and
regulations which are subject to change and interpretation at any time is provided in good faith and
is based upon existing known circumstances. It is your responsibility to seek appropriate advice to
verify the accuracy of any information provided.
19. Applicable lawThis contract is subject to the law of this country (UK) in which the office of the company issuing this
contract is situated.
20. Your forwarding address20.1 If you send goods to be stored, you must provide an address for correspondence and notify us if
it changes. All correspondence and notices will be considered to have been received by you seven
days after sending it to your last address recorded by us.
20.2 If you do not provide an address or respond to our correspondence or notices, we may publish
such notices in a public newspaper in the area to or from which the goods were removed. Such
notice will be considered to have been received by you seven days after the publication date of the
newspaper. Note: If we are unable to contact you, we will charge you any costs incurred in
establishing your whereabouts.
21. List of goods (inventory) or receiptWhere we produce a list of your goods (inventory) or a receipt and send it to you, it will be accepted
as accurate unless you write to us within 10 days of the date of our sending, or a reasonable period
agreed between us, notifying us of any errors or omissions.
22. Revision of storage chargesWe review our storage charges periodically. You will be given 3 months’ notice in writing of any
If payment of our charges relating to your goods is in arrears, and on giving you three months’
23. Our right to Sell or dispose of the Goods
notice, we are entitled to require you to remove your goods from our custody and pay all money due
to us. If you fail to pay all outstanding amounts due to us, we may sell or dispose of some or all of
the goods without further notice. The cost of the sale or disposal will be charged to you. The net
proceeds will be credited to your account and any eventual surplus will be paid to you without
interest. If the full amount due is not received, we may seek to recover the balance from you.
24. We are happy to take provisional dates for moving days but please note that this does not form a
guaranteed booking (‘confirmed fixed booking’).
24.1. Confirmed fixed bookings are made on a first come, first served basis and are subject to
24.2. When you know your definite moving date, you can secure the date with a confirmed fixed
booking with a 10% non-refundable deposit. Deposits are payable at the time of booking by way of
24.3. If your move goes ahead on the confirmed fixed date, your deposit amount will be deducted
from your final bill.
24.4. If your confirmed fixed date changes, you will need to secure your new date with a further 10%
24.5. For hourly rate removals, an upfront non-refundable payment is required for the first 2 hours
of the booking by way of a deposit. Any remaining balance will be payable on the day of the
24.6. Storage bookings are made on a first come first served basis and are subject to availability. To
book storage with us, we will require an advance payment of your first four weekly storage charges.
25. TerminationIf payments are up to date, we will not end this contract except by giving you three months’ notice
in writing. If you wish to terminate your storage contract, you must give us at least 10 working days’
notice (working days are defined in Clause 7 above). If we can release the goods earlier, we will do
so, provided that your account is paid up to date. Charges for storage are payable to the date when
the notice should have taken effect